Getting to Know Your VoIP Phone: Transfer, Hold, and Conference Calls
The three features every front desk uses daily — and how to use them without dropping the call.
Your hosted VoIP phone can do a lot more than dial. Here are the three features our clients use most, and how to get comfortable with each one.
Transferring a call
There are two kinds of transfers — pick based on whether you want to introduce the caller first:
- Warm transfer (recommended): Press Transfer, dial your coworker's extension, and wait for them to answer. Let them know who's calling, then press Transfer again to connect. The caller never hears dead air, and your coworker is never surprised.
- Blind transfer: Press Transfer, dial the extension, and hang up. Fastest option when the caller just needs a specific person or department.
Putting a call on hold vs. parking it
Hold keeps the call on your phone — only you can pick it back up. Park places the call in a shared "parking spot" so anyone in the office can grab it from any phone. If you need to hand a call to someone away from their desk ("Bob, caller on park 1"), park it and page or shout — hold won't work for that.
Starting a conference call
On an active call, press Conference, dial the third person, and once they answer press Conference again to merge everyone. Most systems support at least three-way calls; ask us about conference bridges if you regularly need more people on the line.
Want a cheat sheet by your phone? Ask us — we're happy to send a one-page quick-reference card for your exact phone model when we set up your system.
Something not working the way it should? Open a ticket or call (201) 474-2703 and we'll take a look. Many phone settings can be fixed remotely, no site visit needed.