How to Submit a Support Ticket
Four ways to reach the Biglytics Help Desk — pick whichever is easiest for you.
Need a hand? There are four ways to open a ticket with our Help Desk, and every one of them reaches the same team of local, in-house technicians.
If this is a critical issue or emergency, call us at (201) 474-2703. We answer our phones — a real person will pick up, open your ticket, and get a technician moving right away.
1. Call us — (201) 474-2703
Fastest for urgent issues. Our team answers live, Monday–Friday 8:00 AM–5:00 PM, with 24/7 emergency support for covered clients. We'll open the ticket for you while you're on the line.
2. Email the Help Desk
Send the details to our Help Desk email address. Your message automatically creates a ticket, and you'll receive a confirmation with your ticket number. Include your company name, a callback number, and a description of the issue — screenshots help.
3. Use the Customer Portal
Log in to the Customer Portal to submit a ticket and track everything in one place — open tickets, status updates, and your ticket history. Best for non-urgent requests you want visibility on.
4. Submit through our website
Fill out the support form at speros.com. Tell us your Area of Concern (IT/Computers, Telephones, Surveillance, or Website) and a detailed explanation of the issue, and it lands directly in our Help Desk queue.
What happens next?
Once your ticket is in, our dispatcher assigns it to the right technician. You'll get updates as we work it, and we'll confirm with you before closing it out. If your issue needs an on-site visit, we'll schedule a time that works for you.