Submitting and Tracking Tickets in the Customer Portal
Open new tickets, check status, and see your full ticket history — all in one place.
The Customer Portal is the easiest way to manage your support requests with Speros. No phone call needed, and everything stays visible so you're never wondering where your request stands.
Logging in
Head to the Customer Portal and sign in with your work email address. First time? Use the invitation link we sent you, or request access by opening a ticket — we'll have you set up the same day.
Submitting a new ticket
- Click Submit a Ticket from the portal home page.
- Choose your Area of Concern — IT/Computers, Telephones, Surveillance, or Website — so your request routes straight to the right team.
- Give us a short subject and a detailed explanation of the issue. The more detail, the faster the fix: what were you doing, what happened, how many people are affected? Screenshots are welcome.
- Click Submit. You'll see your new ticket immediately with a ticket number and a confirmation email to match.
Tracking your tickets
The portal shows every ticket tied to your account — open and closed. Click any ticket to see its current status, the full conversation history, and any updates from your technician. You can reply right from the ticket to add details or answer a technician's question; no need to start a new email thread.
A few tips
- One issue per ticket keeps things moving fastest — two problems in one ticket means one of them waits.
- If an open issue becomes urgent, don't submit a duplicate — call us at (912) 354-8900 and reference your ticket number.
- Closed tickets stay in your history, so you can always look back at what was done and when.
Locked out of the portal? Call (201) 474-2703 or email the Help Desk and we'll reset your access.